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Dynamics 365 Commerce
Deliver unified, personalized, and seamless buying experiences for customers and partners
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Consultation and Implementation
Dynamics 365 for Commerce (Retail) is revolutionizing the retail sector by offering a comprehensive solution that empowers retailers to craft exceptional customer experiences, provide strong employee support, and optimize operational efficiency. This platform seamlessly guides products from conception to fulfillment, undergoing a remarkable transformation along the way.
With Dynamics 365 for Commerce (Retail), it’s not only feasible but also lucrative to implement seamless, cost-effective, fast, and customer-centric business processes and systems. By integrating digital, in-store, and back-office operations through a flexible and modern platform, you can guarantee an efficient shopping journey for all customers.
Dynamics 365 Commerce is a catalyst for transforming your brand's presence.
Elevate the ultimate shopping experience across both physical and digital channels by harnessing the potential of personalization.
Facilitate effortless shopping experiences.
Elevate engagement levels and exceed customer expectations by seamlessly integrating digital and physical commerce to foster genuine brand loyalty.
Connect with your customers across multiple platforms.
Empower your customers to personalize their purchases according to their preferences, offering them an integrated commerce experience across various devices and platforms.
Utilize multichannel strategies to cultivate and strengthen brand loyalty among customers.
Leverage intelligent tools such as Dynamics 365 Commerce to cater to individual customer needs through comprehensive assessments. Effectively manage every engagement level using Microsoft's online commerce platform to establish and nurture profitable customer relationships.
Retail operations streamlining
Harness the potential of machine learning and advanced AI to orchestrate flawless commerce processes along with optimized back-office operations, ensuring an error-free and efficient business environment.
Avail robust security and flexibility features
Utilize a customizable platform that adheres to international security standards and choose from a range of flexible deployment options to meet your operational requirements effectively.
Create Personalized, Relevant, and Omnichannel Commerce Experiences
Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.
Fusion X’s integration of Microsoft Dynamics 365 and Microsoft Dynamics Navision powers digital transformation, allowing you to embrace omnichannel operations. This facilitates contextual customer interactions and harmonizes customer processes.
Our expertise enables you to consolidate all digital and physical customer interactions onto a unified and robust platform. This spans online, mobile, point-of-sale, call center, social media, and print channels, empowering you to provide exceptional and uninterrupted customer experiences across industries and geographies.
Our expertise enables you to consolidate all digital and physical customer interactions onto a unified and robust platform. This spans online, mobile, point-of-sale, call center, social media, and print channels, empowering you to provide exceptional and uninterrupted customer experiences across industries and geographies.
Elevate customer engagement across all communication channels.
Merge your in-store, back-office, and digital operations seamlessly using the omnichannel capabilities of the Microsoft online commerce platform. Provide customers with a seamless shopping journey across various devices, offering options for both online purchasing with home delivery and in-store pickup. Utilize real-time sales and cost data to create targeted sales promotions, such as customer loyalty programs and digitally enhanced advertising, enhancing overall customer experience and boosting sales.
Exceed customer expectations and foster brand loyalty through exceptional service and personalized experiences.
Create exceptional customer experiences that go beyond expectations by offering a diverse range of personalized products across all marketing channels.
Enhance consumer options by ensuring your product catalog is accessible across online and offline channels at all times, overcoming any potential obstacles such as location or stock availability.
Gain comprehensive insights into your customers using Dynamics 365 Commerce Customer Insights, and unify your storefronts to encompass both digital and physical aspects, including behavioral, observational, and transactional data.
Empower your employees to foster lasting relationships through AI-driven recommendations, insights, and loyalty programs, leading to strong and meaningful interactions.
With D365 Commerce get a unified commerce experience at scale.
Unify digital, in-store and back office operations with the modern and adaptable platform to ensure an efficient shopping experience for all shoppers.
Unified Commerce
Capture the customer journey and transform it into a journey of loyalty by providing an unforgettable experience from beginning to end. Offer customers a seamless purchasing process with flexible options for in-store pickup or home delivery, supported by efficient ordering and fulfillment tools.
Enhance customer engagement by introducing a rewards program where customers can earn points with each purchase and redeem them for free gifts or discounts. This incentive can significantly increase the likelihood of customers choosing your products and remaining loyal to your brand.
Flexible Platform
Utilize a no-code visual editor and app-building tools to effortlessly customize your application to match evolving requirements. Leverage an adaptable and versatile platform to automate processes seamlessly across Dynamics 365 applications and third-party systems.
Benefit from the secure Microsoft cloud platform, featuring state-of-the-art security measures and compliance standards, to minimize the expenses and intricacies associated with managing a global infrastructure.
Effective Merchandising
Use your inventory to maximize sales and profits by allocating it based on season, market demand trends in the industry as well competitive pressures.
With central visibility, you can manage product demand across all channels and see central visibility into information such as categories or pricing.
Promotions can be built by category, season or loyalty level. The tool will help you design the promotion and define specific rules for who gets what reward when it’s time to stop promoting!
Promotions can be built by category, season or loyalty level. The tool will help you design the promotion and define specific rules for who gets what reward when it’s time to stop promoting!
Intelligent Stores
With the enhanced real-time visibility of products, customers, and inventory, you can simultaneously cut down costs and enhance your utilization rate.
Automated and streamlined workflows decrease the duration of critical store closing tasks.
Employing advanced analytics empowers you to devise personalized product choices and recommendations for your clientele.
Automated and streamlined workflows decrease the duration of critical store closing tasks.
Employing advanced analytics empowers you to devise personalized product choices and recommendations for your clientele.
Microsoft Dynamics 365 represents the next evolution of intelligent cloud-based business applications.
Interact with Customers
Craft tailored experiences across multiple channels, spanning from initial consideration to the point of purchase.
Enable Employees
Provide your team with familiar tools and actionable insights to facilitate their optimal performance.
Enhance Operations
Predict and handle business requirements through smarter processes and predictive guidance.
Transform Products
Proactively manage change more effectively by automating processes and pioneering new business models.
Offer consistent, frictionless customer engagement
Create and manage sales promotions
Deliver unified commerce at scale
Rich Multimedia Product Catalogue
Present your products, categories, and brands in their optimal form through a range of multimedia elements and multilingual content. Employ text, videos, multiple images, zoom functionality, downloadable files, hyperlinks, and more to comprehensively depict your offerings. Arrange these details using numerous description tabs as needed to enhance user navigation.
Order Processing
Effortlessly oversee multiple online stores via a unified Order Management Interface in Microsoft Dynamics AX / 365 / NAV. Instantly facilitate order picking, packing, and shipping. Quickly locate orders using various parameters such as email, customer name, address, or zip code. Gain access to comprehensive order history and monitor multiple order statuses.
Omni-Channel Fulfilment
Streamline your customers' orders across all channels with a unified system. Deliver a fast and secure experience, offering them the choice of collection or delivery, and hassle-free returns. Gain a consolidated view of all order information in a single interface, ensuring precise stock visibility.
Create seamless customer journeys
Why Choose FusionX ?
FusionX stands as a prominent Microsoft partner enterprise, offering customer-oriented Microsoft Dynamics 365 solutions across the Americas, Gulf, and Asia. Our commitment lies in delivering triumph through Microsoft Dynamics solutions. We specialize in harnessing the potential of Microsoft Dynamics 365, Business Central, NAV, and CRM, conjuring the magic that drives business transformation. We extend business insights to your fingertips with Microsoft Power BI, and adeptly utilize the capabilities of Microsoft Power Platform (Power Apps, Power BI, Power Automate, and Power Virtual Agents) to analyze data, construct solutions, automate processes, and create virtual agents.
Enrich the B2B buying experience
Frequently Asked Questions
01. What exactly is Dynamics 365 Commerce?
Dynamics 365 Commerce, developed by Microsoft, offers a suite of technologies designed to enhance the efficiency and profitability of businesses, regardless of their size. Within Dynamics 365 Commerce, you can find specialized components tailored to the retail sector's unique needs.
02.What are the top benefits of Dynamics 365 Commerce?
- Cross-channel customer engagement
- Build customer loyalty
- Digital commerce-ready
- Iterate, optimize, and streamline digital or otherwise commerce experience
- Create flexibility and security
03.What type of Businesses can benefit from Dynamics 365 Commerce?
Companies ranging from small and medium-sized businesses (SMBs) to large enterprises can greatly benefit from utilizing Dynamics 365 for Commerce or Retail. This platform empowers businesses to efficiently manage their daily shopping operations and make well-informed decisions by leveraging comprehensive customer insights.
04.How much time does implementation take approximately?
The highly skilled team at Dynamics Solution and Technology possesses Microsoft-certified expertise and specializes in implementing Dynamics 365 Commerce solutions.
05. How Fusion X can help you in implementing D365 Commerce?
Partnering with Fusion X for your digital transformation ensures access to a range of top-tier features in our debut B2B e-commerce offering:
1. Streamlined business partner on-boarding
2. Quantity thresholds management (minimum, maximum, multiples)
3. On-Account payment method for convenience
4. Invoice printing and account statement access
5. Seamlessly process payment for sales invoices
6. Integration with Dynamics 365 Sales for enhanced synergy.
06.When does Microsoft provide Cumulative Updates for Dynamics 365 Commerce and Who can put Implement it?
Microsoft is committed to offering consistent upgrades and innovative solutions to simplify the lives of its clients. It's crucial to select a seasoned implementation partner who stays abreast of industry developments, trends, and upgrades. This ensures that your company can capitalize on the benefits as Microsoft introduces updates to Dynamics 365 Commerce.
